Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

When you use our website or services, we may collect:

• Personal Information: Name, email address, phone number, company name.
• Project Information: Details about your project, budget, and business needs.
• Account Information: Login credentials for your client portal account.
• Usage Data: How you interact with our website (via analytics tools).
• Payment Information: We do not store card details. Payments are processed securely.

2. How We Use Your Information

We use your information to:

• Deliver and manage our services to you.
• Send you project updates, invoices, and important communications.
• Respond to your enquiries within 24 hours.
• Improve our services and website based on usage patterns.
• Send occasional marketing communications (you can opt out anytime).
• Comply with legal obligations.

3. Data Security

We take data security seriously:

• All passwords are encrypted using industry-standard bcrypt hashing.
• Your client portal data is protected by JWT authentication.
• Our servers use HTTPS encryption for all data transmission.
• Client data is strictly isolated — no client can access another client's information.
• We regularly review our security practices and update them as needed.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only with:

• Service providers who help us deliver our services (e.g., email providers, hosting).
• Legal authorities when required by Nigerian law.
• Third parties with your explicit written consent.

5. Cookies

Our website uses minimal cookies for:

• Keeping you logged in to your client portal.
• Basic website analytics (anonymous, aggregated data).

You can disable cookies in your browser settings, though this may affect portal functionality.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal requirements).
• Opt out of marketing communications at any time.
• Data portability — receive your data in a readable format.

7. Data Retention

We retain your data for as long as you are a client and for 2 years after our business relationship ends, unless required by law to retain it longer.

8. Contact Us

For privacy concerns or to exercise your rights, contact us at:

• Email: kravvnhq@gmail.com
• Phone: +234 813 530 8220